NATIONAL ASSOCIATION OF PHYSICIAN RECRUITERS
CODE OF ETHICS
I. PREAMBLE
The Code of Ethics
is the principles and standards we of the National Association of Physician Recruiters
have agreed to as a condition of membership. Our commitments, actions and
professional conduct are reflected in the following Code and represent the
manner by which each of our organizations fulfills its obligations to other
members, the general public, clients and candidates. The establishment of these
rules of conduct is to distinguish our members and to reflect the pride of our
commitment to fulfilling the needs of those for whom we provide service as well
as our colleagues.
II. DEFINITIONS
A. Affiliate: Any
company whose governance, control or voting influence represents common
ownership of at least five percent of the related company.
B. Board of
Directors: The Board of Directors of the National Association of Physician
Recruiters.
C. Candidate: An
individual who contacts an NAPR member, or who is contacted by an NAPR member
for the purpose of securing a practice or employment opportunity.
D. Chairperson,
Ethics Committee: Appointed by the NAPR President, chairs all meetings of the
Ethics Committee.
E. Client: Any
organization which contracts with an NAPR member to recruit or which utilizes
paid services provided by an NAPR member.
F. Code: The
National Association of Physician Recruiters' Code of Ethics.
G. Complainant: A person
or organization who files a complaint alleging violation of the Code.
H. Complaint: A
written charge by a complainant alleging violation of the Code.
I. Curriculum
Vitae: A summary of one's personal history and professional qualifications.
J. Ethics Committee
Investigator: That member of the Ethics Committee assigned by the Chairperson
of Ethics to gather and evaluate all relevant information about a specific
complaint filed with the Committee.
K. Financial
Relationship: A relationship with a client in which any or all of the agreed
upon fee is paid prior to the placement of a candidate or in which the client
has contractually (oral or written) agreed to reimburse the firm for any or all
costs associated with the search.
L. Member: An
organization, recruiting firm, or individual which is a member of NAPR.
M. NAPR: The
National Association of Physician Recruiters.
N. NAPR Subsidiary:
Any company in which NAPR owns or controls all or a majority of the corporate
shares.
O. Potential
Client: Any organization which contemplates contracting with a NAPR member to
recruit or which contemplates contracting for paid services provided by a NAPR
member.
P. President: Chief
elected officer of NAPR.
Q. Procuring Cause:
That entity which sets in motion a continuous series of events culminating in a
placement.
R. Recruiter: An
individual whose professional activities are in full or part involved in the
placement of physicians or healthcare providers in their own or other
organizations.
S. Referral: A
Candidate requested by an organization or a Candidate presented by an NAPR
member to an organization seeking to recruit.
T. Respondent: An
organization, firm, or individual member which has allegedly violated the Code.
U. Right of
Representation: A document which ascribes the right of the recruiting
organization to represent the candidate on an exclusive basis to one
specifically defined opportunity.
V. Standards: NAPR
Standards of Practice and Procedures.
W. Subsidiary:
Another company controlled by a member company which owns all or a majority of
its shares.
X. Professional
Conduct: A desirable pattern of commonly accepted behavior utilized in the
deportment of, actions by and communications with other individuals or
organizations utilized in the course of conducting one's business or personal
relationships.
Y. Ruse: A trick or
scheme for achieving some purpose.
III. ETHICAL
RULES
A. Relations with
Clients and Potential Clients
1. A member shall
reasonably fulfill all agreements made with anyone with whom they conduct
business or wish to conduct business. 2. A member shall preserve all
confidences of a client or a potential client regarding information concerning
business practices of the client, unless expressly directed by the client to
reveal such confidences. 3. A member shall not make disparaging remarks about
competitors or competing opportunities or knowingly make a false statement of
fact to a client or another member or non-member. A member shall state to the
client as accurately as possible a candidate's employment history,
qualifications and salary requirements. 4. A member shall not make an
unsolicited referral for the purpose of charging a fee. A member shall not
present or refer, either in person, or by curriculum vitae or by name, a
candidate to a client, a potential client or another firm except at the request
of the client or firm and only if the candidate's name and address are
identified, and only with the candidate's knowledge and permission; however, a
member may refer a candidate to multiple opportunities if the candidate has
given the member express permission to do so. 5. A member shall thoroughly
examine a candidate's education, employment history and qualifications before
referring such candidate to a client, a potential client or another firm unless
the client, potential client, candidate, or firm has requested otherwise, and
shall refer a candidate to them only if the candidate generally possesses the
qualifications designated by the above mentioned and the candidate expresses an
interest in the opportunity. 6. A member shall negotiate a fee with a client or
a potential client or another recruiting firm. The fee obligation shall be
fully disclosed preferably in a written agreement signed by the client and/or
firm. 7. A member shall not initiate the performance of services for a client
if: a. the performance of services will result in violation of this Code or of
any applicable law; b. the member learns that the client has used the member's
services in the past to commit actions violative of this Code or of any
applicable law; c. the condition will prevent the member from performing full
and fair services for a client. 8. A member shall comply with all federal,
state and local laws. 9. A member shall conduct its business with any client or
potential client utilizing reasonable standards of professional conduct.
B. Relations
with Candidates
1. A member shall
not knowingly make a false statement to a candidate and shall state to a
candidate as accurately as possible the pertinent information concerning
prospective opportunities. 2. A member shall not present a candidate's name or
curriculum vitae to a client, a potential client or another firm except with
the consent of the candidate and after full disclosure of the client or other
firm's name and location. 3. Firms will not fax, e-mail or otherwise distribute
curriculum vitae of candidates without a prior contractual agreement with a
client or potential client. Regardless of the contractual relationship, no
curriculum vitae shall be distributed without first clearing the candidate's
name; that is, that the client acknowledges that the candidate is not
previously known to the client or is not active in the recruitment process at
the time the recruiting firm introduces the candidate to the client. 4. A
member, who has a financial relationship with a client shall not recruit or
attempt to recruit a candidate from them while this financial relationship
exists and for a period of one (1) year following the last placement with the
client (excluding interns, residents, or fellows in training) unless the
candidate has previously notified the client of his or her intent to seek
another position. 5. A member shall not refer a candidate to a client,
potential client or another firm whose business practices are known to be violative
of the Code or of any applicable law. 6. A member shall not ruse candidates,
clients or other persons and shall not impersonate candidates or clients. 7. A
member shall preserve all confidences of the candidate. 8. A member shall not
make disparaging remarks about competing practices or knowingly make a false
statement to a candidate. 9. A member shall conduct its business with any
candidate or potential candidate utilizing reasonable standards of professional
conduct.
C. Cooperation
in Investigations and Enforcement
1. An Ethics' case
will not be considered by the Committee Chair or the Committee unless the
complainant has attempted to resolve the conflict directly with the other
entity, unless an attempt to do so will potentially lead to further disagreement
or the violation is so blatant as to warrant immediate action. 2. A member
under investigation by the Ethics Committee shall cooperate fully, personally,
directly and in a timely manner with the Ethics Committee and its investigator
or Board of Directors concerning the alleged violation of the Code (and will
honor requests for documentation, testimony, or explanation of the facts and
circumstances). 3. A member that reasonably believes that another member has
committed a violation of the Code shall inform the NAPR Headquarters Office
and/or the Chair of the Ethics Committee who will make an initial determination
as to the validity of the potential violation after consultation with the
President of the NAPR. 4. A member accused of a Code violation must respond to
all procedural requirements of the investigation process and communicate
directly with the investigator.
D. Advertising
and Other Communications
1. A member shall not
in the course of its advertising, marketing, or other communications make a
false or misleading statement about its organization, firm or services, or
about another organization or its services. A statement will be considered
false if: a. it contains a material misrepresentation that violates the spirit
of the Code of Ethics or omits a fact which would make the statement as a whole
or in part misleading; b. it is likely to create an unjustified expectation
about the results the member can achieve, or states or implies that the
promised results which, if achieved, will violate the Code or any applicable
law; c. it makes a comparison of the member with another member that cannot be
factually substantiated. 2. No member or its representatives shall knowingly or
unknowingly misrepresent or malign the position of the National Association of
Physician Recruiters or its members. 3. A member that lists potential
employment opportunities in all types of media or directly to a candidate shall
ensure that such opportunities in fact exist at the time of making such
listing. 4. A NAPR member who owns, is affiliated with, or is related to a
person or entity which markets services or products other than physician
recruitment (job bank, web hosting, software, networks and/or alliances, etc.),
must notify NAPR headquarters and also identify themselves by the name and
company known to NAPR members in any communication (verbal, letter, fax,
e-mail) which advertises such services to other members. a. Additionally no
candidate registered with the World Job Bank, Cooperative Mailing Program or
any future member service may be contacted for any purpose other than to
present practice opportunities (jobs). 5. The World Job Bank, Cooperative
Mailing Program or any future member service involving candidates are provided
to participants for the sole purpose of advertising each organization's
practice opportunities to registered candidates. These member services must be
utilized strictly for their stated purpose. Transferring registered candidates
to any other entity in whole, part or individually without first contacting the
candidate and receiving their consent, constitutes a breach of the Ethics Code.
E. Relations
With Other Organizations Or Individuals
1. All members must
compete in a fair and honorable manner. a. Never discredit the reputation of
any person or organization; b. Honor agreements made between members and
refrain from defaming, maligning or falsely accusing any person or other
organization. c. Refrain from intentionally misrepresenting any person or
opportunity to a prospective candidate or client or another firm; d. Act
professionally and in a businesslike manner; e. Not engage in a deceptive or
misleading manner; f. Honor both oral and written agreements; g. Not engage in
any activity which brings dishonor to the industry; h. Adhere to all EEOC and
state or local affirmative action rules and regulations, as well as all local,
state and Federal laws.
F. Relationships
Between In-House Recruiters And Recruiting Firms
1. In-house
recruiters shall maintain an accurate tracking system to record the submission
of candidates by recruiting firms and shall respond to the firm as to the
acceptability of the referral within five (5) business days. 2. The submission
of a candidate to a client organization utilizing a physician database shall be
deemed unacceptable if the client has been in contact with the referred
candidate within the past thirty (30) days and has scheduled or is in the
process of scheduling an interview. 3. In-house recruiters shall not accept
unsolicited Curriculum Vitae from a member and shall notify the recruiting firm
immediately of the invalid referral.
4. In-house
recruiters may not refer a candidate presented to them by a member to any other
entity without written permission from the referring member, except for
referrals made to practices whose physicians are employed by or who are on the
active staff of the organization and for which they will pay the contracted
fee. 5. In-house recruiters should not accept a referral from any member that
is believed to be in violation of the Code of Ethics. 6. In-house recruiters
will only accept a referral from an entity which has set in motion a continuous
series of events which through its ongoing efforts with both the candidate and
client could result in a hire.
IV. ETHICS
COMMITTEE
A. There shall
exist an Ethics Committee which will consider any complaint, first reviewed by
the President of the NAPR and the Ethics Committee Chairperson.
B. The Ethics
Committee shall consist of the Chairperson and a minimum of five (5) members.
The Chairperson is appointed by the President of NAPR for a three-year term.
Five (5) of the members shall be individuals employed by active member
organizations of NAPR and appointed by the Ethics Committee Chairperson with
Board of Directors approval for a three-year term. A Vice-Chairperson, who will
succeed the Chairperson, shall be appointed by the Ethics' Chairperson and
approved by the Board of Directors. The succession will occur only if the Ethics'
Chairperson is not reappointed or resigns. The Chairperson and committee
members may succeed themselves. C. The Ethics Committee shall be responsible
for reviewing and acting upon reported violations of the NAPR Code of Ethics or
may, on its own initiative, file a complaint.
V. GRIEVANCE
PROCEDURES
A. Complaints
1. The Ethics
Committee shall review and adjudicate only those issues or events which are
deemed to be in violation of the Code of Ethics. Not included in this
jurisdiction are disputes between entities involving fees and candidate
referrals and disputes between employers and employees (unless those referrals,
fees and disputes involve a violative action). 2. A complaint may be filed with
NAPR by anyone who has a complaint against an NAPR member. The complaint must
be in writing and shall describe the incident and shall be accompanied by any
supporting material to allow action on the complaint. All complaints must be
received within twelve (12) months of alleged violation. Complaints arising beyond
the twelve (12) month period will be reviewed by the Ethics Committee to
determine if extenuating circumstances prevented timely action on the
complaint. 3. A complaint must be filed in writing and sent directly to the
NAPR Headquarters Office. If the complaint is filed with the Ethics Committee
or a member thereof, the Ethics Committee shall transmit the complaint to the
NAPR Headquarters Office. 4. In the event that a case is brought before the
Ethics Committee which involves either a director or a member of the Ethics
Committee, that member will not participate in the decision process. 5. The
President and the Ethics Committee Chairperson shall consider any and all
complaints concerning violation of the Code. If the NAPR President and Ethics
Committee Chairperson find a reasonable cause, they shall refer the complaint
to the Ethics Committee and the Chairperson shall assign the case to an Ethics'
Committee Investigator.
B. Ethics
Committee Determination
1. If the complaint
is referred to the Ethics Committee, the Chairperson of the Ethics Committee
shall notify the respondent by certified return receipt mail that a complaint
against respondent has been forwarded to the Ethics Committee and the Ethics
Committee will investigate the complaint. The certified letter will be sent to
the respondent with a copy to the complainant within two (2) weeks of the
receipt of the complaint by the Ethics Committee. The certified letter will: a.
contain a copy of the complaint; b. contain a copy of the NAPR Code of Ethics;
c. advise respondent of the right to respond to the complaint; d. advise the
respondent of the right to offer evidence in written form; e. outline what
areas of the Code are deemed in violation.
C. Investigation
Process
1. Respondent must
file a response to the complaint in writing within thirty (30) days after the
notice of complaint is sent to respondent. If respondent fails to answer the
notification within the thirty (30) day period, the Ethics Committee may
proceed with the determination of the complaint and state its final
disposition. 2. The Ethics Chair will assign an Ethics Committee Investigator
who will investigate the complaint and make a recommendation to the Ethics
Committee. The committee will vote on the recommendation. 3. If, after the hearing,
the committee determines that a violation exists, a sanction may be imposed by
a majority of the committee. Voting may be either in person or by telephone
conference call. 4. The committee may impose any one or more of the following
sanctions: Caution, Reprimand, Probation, Suspension or Expulsion. 5. The
respondent and complainant shall be notified of the decision in writing by
certified mail from the Ethics Committee within thirty (30) days of the date of
receiving the response from the respondent.
D. Appeal to
Board of Directors
1. Following a
decision of the Ethics Committee, a respondent will have the right to appeal
the decision to the Board of Directors. A respondent wishing to appeal will
file a written statement concerning the basis for the appeal with NAPR. (No
additional evidence will be permitted after the Ethics Committee ruling unless
requested and approved by the Board of Directors.) The Board of Directors
shall, within thirty (30) days of receipt of the written statement, review that
statement and either grant or deny the request for the appeal. The decision of
the Ethics Committee will stand until the Board of Directors makes its
determination.
2. All proceedings
before the Board of Directors shall be recorded.
3. In the event a
case is brought to appeal before the Board of Directors and involves a member
of the Board, that member will be excused from participating in all phases of
the case.
E. The Board of
Directors within thirty (30) days following the hearing of the appeal will
report its final decision to complainant and respondent by certified mail. This
will be done by the President of the NAPR.
F. Effective Date:
Any sanction imposed shall be effective on the date the time for appeals has
expired following the Ethics Committee's decision, or if a respondent appeals
to the Board of Directors, the date that the Board has rendered its decision on
the appeal.
G. Member In Good
Standing: A member shall maintain its status of "good standing" until
one of the following events has occurred: The member's dues are unpaid as of
February 15 for their current membership year defined as January to December; a
member has violated the Code of Ethics and has received a sanction of
Probation, Suspension or Expulsion.
Should a member
fail to pay its current year's dues while an Ethics Investigation is pending,
its status shall be "resigned pending the outcome of an alleged Ethics
Code Violation Investigation." Regardless of such resignation, NAPR shall
continue with and complete such Ethics Investigation and shall issue
appropriate sanctions. If a sanction of Probation (six (6) months or more) is
imposed after due process, and the member resigns or has resigned from the NAPR
its status shall be "resigned, not a member in good standing."
VI. SANCTIONS
AND DEFINITIONS
A. Caution: A
written warning to the respondent indicating a minor violation of the Code has
occurred and that similar or cumulative violations could result in a more
severe sanction.
B. Reprimand: A
private communication precipitated by the respondent for conduct in which the
respondent repetitively is violative of the Code or in which the severity of a
first-time violation warrants such action. Multiple convictions for Code
violations requires a minimum of one month Probation with loss of access to all
services, use of the NAPR logo and loss of status as a member in good standing.
There will be no refund of dues previously paid.
C. Probation: A
member's privileges will be revoked for a period of up to 12 months during
which time should additional violative conduct occur, then the member shall be
suspended or expelled. During a period of probation, the organization on
probation may not state that it is a member of NAPR in good standing in any
written or oral communications. It may not have use of the NAPR logo or access
to any services offered by the NAPR and its subsidiary companies. Furthermore,
it will not be allowed to attend any of the NAPR meetings. There will be no
refund of dues previously paid.
D. Suspension: A
period of up to 18 months during which time a sanctioned member may not state
that it is a member of NAPR in good standing in any written or oral
communications. It may not have use of the NAPR logo nor access to any services
offered by the NAPR and its subsidiary companies. Furthermore, it will not be
allowed to attend any of the NAPR meetings. At the conclusion of that period,
the organization's membership will be reviewed by the Board of Directors at its
next regularly schedule meeting. There will be no refund of dues previously paid.
E. Expulsion:
Expelled organizations may reapply for membership after 3 years. Furthermore,
it will not be allowed to attend any of the NAPR meetings. There will be no
refund of dues previously paid.
F. Corrective Action(s):
In addition to the appropriate sanction(s) for Code violations, the respondent
will be notified by the Ethics Committee of supplemental corrective action(s)
which may be required. Non-compliance with these corrective actions could
result in more severe sanctions.
G. Publication: If
the Board of Directors deems it useful for educational purposes, the Board of
Directors may publish a summary of the outcome of the Ethics' case in which the
outcome resulted in a sanction of Probation of five (5) months or less. Under
this sanction, reasonable efforts will be made to protect the confidentiality
of individuals. In doing so, the participants will have their names omitted.
Any sanction against a respondent which includes probation of six (6) months or
more, suspension (for any length of time) or expulsion will be published in the
next regularly scheduled NAPR Newsletter to the membership. The announcement
will include the salient facts of the case including the respondent corporate
name(s) and respondent individual names, but will exclude the name of the
claimant.
H. Confidentiality:
All information gathered in the course of investigations by the President and
Ethics' Committee Chairperson, the Ethics Committee or the Board of Directors,
shall be confidential except as noted previously and shall remain known only to
those entities and their members or employees involved in the complaint.
I. When contacted,
the NAPR will, give the membership status of a member and state if asked,
whether that member has ever been in violation of the Code of Ethics. The NAPR
will disclose only those that have resulted in Probation, Suspension or
Expulsion. No other sanctions will be disclosed nor will the details of such
actions be revealed except as noted previously.
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